FAQs

Frequently Asked Questions

Our customers were able to get reimbursements from their insurance, but we do not deal directly with your insurance, you will need to contact your provider and find out through them.
Our authorized dealers shall have a certificate of authenticity that contains their legal name and address. A certificate of authenticity must be available to the customer at the time of sale. If you have further questions with regard to authenticity, please call us at 1-855-646-9500.
Our customer service department is conveniently located in the United Stated, to deliver the highest level of service to your direct needs. Please speak to our dedicated Customer service representative(s) for any issues you may have with your products. Please call us at 1-855-646-9500.
After register warranty, You can request for service from below link. Service Request Form
Please go to http://kahunaservice.com and under menu, there is warranty registration form. Just fill it out and you are registered for warranty.
Our chairs are 110V/220V however, you will need a separate power converter which can purchased online or local stores.
Unfortunately, we do not offer any extended warranty.
Because there are male ends on both of the air hoses,Please remove one of the white plastic male piece from either side of the air hose.
Turn the power switch off on the back of the chair and unplug the power cord for 15 seconds then plug the cord back in and turn the power switch on.
We warrant our products to be free of defects in materials and workmanship when used under expected operating conditions. Our loyalty-warranty program is designed to demonstrate our confidence in our products, and our appreciation for your patronage. AJX.LLC warrants all products for minimum one full year with parts and labor and additional period promised by the product. During the warranty period, you will have defective products repaired or replaced at free of charge.
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